What is your minimum order quantity?
One set. You can mix colours and models in the same order.
How long are production and shipping?
Standard products take about 4–7 days to produce; custom products about 7–10 days per set, longer for large orders. Sea freight to Middle East and Southeast Asia ports takes about 15–45 days, depending on the destination.
Which payment terms do you accept?
Standard products: 40% deposit, 60% balance before shipment. Custom products: 50% deposit, 50% balance before shipment. We accept USD and RMB.
How are the products packed and shipped?
Every part is numbered for assembly, wrapped in foam and film, and small parts are packed in cartons. Each order comes with a packing list and ships in a 20ft or 40ft container. We send you photos when the container is loaded.
Do you provide installation?
Every order includes installation drawings, and our team guides your installers by video or WhatsApp. The parts are prefabricated, so 3–5 workers with basic tools can usually complete the job. [Confirm whether on-site installation is offered.]
What warranty do you offer?
[Steel structure X years, plastic parts X years, wear parts X year — to be confirmed.] After the warranty, spare parts are available at cost.